How a peer network
stays a good network.

This Acceptable Use Policy ("AUP") sets out the conduct expected of every member of the Callora peer-to-peer voice network (the "Service"). It is incorporated by reference into our Terms & Conditions. By using Callora you agree to comply with this AUP. Violations are a material breach of the Terms and may result in suspension or termination of your account and your 10-digit Callora number.

Because audio on Callora travels directly between peers, we do not — and cannot — monitor the content of your calls. That makes the rules below even more important. They apply to everything you do with your Callora number, including how you place calls, who you contact and what you say.

1. Lawful use only

You must not use the Service to do anything that is unlawful under the laws of India or the laws of any jurisdiction that applies to you or the person you are calling. This includes, but is not limited to:

• committing or facilitating fraud, including phishing, impersonation, "vishing" and social-engineering scams;
• participating in or facilitating organised crime, terrorism, trafficking, or money laundering;
• distributing or soliciting child sexual abuse material or any content that sexualises minors;
• infringing intellectual-property rights or trade secrets;
• violating sanctions, export-control or anti-bribery laws.

2. Respect for other people

You must not use Callora to:

• harass, stalk, intimidate, threaten or bully any person;
• engage in hate speech or incite violence or discrimination on the basis of race, ethnicity, religion, caste, gender, sexual orientation, disability or any other protected characteristic;
• extort, blackmail or sexually exploit anyone;
• record a conversation without the knowledge and consent of the other participants, where such consent is required by law;
• impersonate another person or misrepresent your identity or affiliation in a way intended to deceive.

3. No spam, scams or unsolicited bulk calling

Callora is a network for personal conversations, not a cold-calling platform. You must not:

• place unsolicited bulk or automated commercial calls;
• use the Service for telemarketing, debt collection, political robocalls or survey campaigns;
• repeatedly call a member who has indicated they do not wish to be contacted;
• operate any kind of dialer farm, click-to-call scheme, traffic-pumping operation or premium-rate revenue-sharing scheme;
• use the Service to verify, validate, harvest or enumerate phone numbers or identities.

4. Platform integrity

You must not interfere with the security or integrity of the Service. In particular, you must not:

• probe, scan or test the vulnerability of any Callora system or breach any security or authentication measure;
• introduce malware, viruses, worms, Trojan horses or other harmful code through the Service;
• circumvent rate limits, abuse controls or access restrictions;
• access the Service through automated means or scrape data, except for permitted accessibility tools;
• create multiple accounts to evade a ban or to inflate participant counts;
• reverse-engineer, decompile or attempt to extract source code from the Service except to the extent permitted by mandatory law;
• use the Service in a way that imposes a disproportionate load on our infrastructure.

5. No emergency or critical use

You must not rely on Callora for emergency communications, medical alerting, life-safety signalling, or any use case where failure of the Service could cause personal injury, death, property damage or other significant harm. The Service cannot reach 100, 101, 102, 108, 112, 911 or any public emergency number.

6. Number and identity

Your 10-digit Callora number is allocated to your account for your personal use. You must not sell, lease, share or transfer your number, nor use it on behalf of any third party in a way that misrepresents the source of a call. You must not display or claim a Callora number that has not been assigned to you, including by spoofing caller identity.

7. Recording and privacy

Local laws on call recording vary. If you record a Callora conversation, it is your responsibility to obtain whatever consent is required from the other participants. You must not share recordings of a call, screenshots, screen recordings or transcripts publicly without the other participants' permission.

8. Reporting abuse

If you experience or witness abuse on Callora — including harassment, scam calls, threats or any other violation of this AUP — please report it to support@callora.cc with as much detail as possible: the offending Callora number, date and time of the incident, and a description of what happened. We will investigate using the limited metadata available to us and take appropriate action.

9. Enforcement

If we reasonably believe you have violated this AUP, we may, at our discretion and without prior notice:

• warn you and require you to stop the offending behaviour;
• limit or disable specific features of your account;
• suspend or terminate your account and revoke your 10-digit number;
• block the IP address or device fingerprint used to commit the abuse;
• preserve relevant signaling metadata and disclose it to law-enforcement or other competent authorities where legally required;
• seek any other remedy available to us under law.

Termination for an AUP violation does not entitle you to any refund of fees paid; see our Refund Policy.

10. Changes

We may update this AUP from time to time to reflect new abuse patterns and regulatory requirements. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Service after the effective date of a revised AUP constitutes acceptance of the changes.

11. Contact

Callora Networks — Trust & Safety
Sector 17, Chandigarh, India
Email: support@callora.cc